Our Process
Our Debt Recovery Process
A clear, structured and compliant pathway from assessment to full resolution.
Assessment
We review your accounts, portfolio characteristics and case details to determine the most appropriate recovery strategy.
Debtor Outreach
Our trained collection officers and legal advisors contact debtors professionally and respectfully to encourage prompt payment and resolution.
Negotiation
We work to agree realistic repayment arrangements and mutually acceptable solutions where appropriate.
Resolution
Our objective is to resolve debts efficiently and amicably. Where required, unresolved cases may be escalated to legal action while keeping clients informed at every stage.
Transparent at every step
Clients receive structured status reports and can monitor case progress through the Decol24 platform — with full audit trail and compliance controls.
Not sure how business debt recovery works in practice? Our guide explains the full process, costs and legal options.Read the guide.