Industry
Utilities & Telecom Debt Recovery
High-volume collections for energy, water and telecom providers
Utility and telecom collections are high-volume, low-balance portfolios where automation, segmentation and regulatory compliance determine performance.
Typical debts we recover
Energy arrearsTelecom & broadband billsWater utilitiesPay-TV and streaming subscriptions
Recovery timeline
1
Automated reminder cycle 1–14 days
Multi-channel, segmented by risk
2
Soft collection 14–45 days
Live agent engagement on selected accounts
3
Hard collection 45–90 days
Final demand and pre-legal review
4
Legal / write-off decision 90+ days
Bulk legal templates or portfolio sale
Statute of limitations
| Debt type | Period | Note |
|---|---|---|
| Most EU utility contracts | 2–6 years | Often shorter than general contract limits |
| UK utility debts | 6 years | Limitation Act 1980 |
Sector challenges
- •High volume, low average balance
- •Service-restoration and disconnection rules
- •Customer-experience sensitivity for ongoing service relationships
DECOL approach
- •Behavioural segmentation and channel optimisation
- •Self-service portal for promise-to-pay and plans
- •Tight feedback loop with the utility's care team